Salon Policies

C’ville Styles has created policies to assure great customer service to all clients. It creates a communication of standards that offers a professional atmosphere you can count on.

Children

  • If your child is not receiving a service, they should not be in the salon

  • Appointments made for your child should be at a different time than your appointment

  • When your child is receiving a service, a parent or guardian needs to be present

Missed Appointments

  • Please contact C'ville Styles as soon as you know you won't be able to make your appointment

  • Appointments that are canceled less than 48 hours before the appointment time or missed may be subject to the service cost. This amount will need to be paid in order to reschedule.

  • If you arrive at your appointment more than 15 minutes late, your appointment may need to be rescheduled or adjusted. This will be at the discretion of the stylist.

Cell Phone Use

  • Please refrain from using your cell phone during your service to prevent damage to your phone

Promotions

  • Promotions are subject to end at any given time

  • Promotion prices are only valid during an active promotion

  • A prepaid service bought during an active promotion will be honored or until the expiration date on a gift certificate

Refunds/Redo’s

  • Your satisfaction is complete when you say you like (or love!) it, pay and leave happy. 

  • If you are unhappy due to the stylist’s error, we are more than happy to accommodate the necessary adjustments to your satisfaction.

  • We reserve the right not to refund if your satisfaction was achieved when your service was complete.

  • Redo’s are subject to the full cost of service

Returned Checks

  • Returned checks will be charged a $30.00 additional service fee. Only cash or credit card payment will be accepted.